Consumer Care Coordinator (Temp) at Royal Canin



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Consumer Care Coordinator (Temp) at Royal Canin

Are you passionate about pets, especially cats and dogs? Would you like to be in an environment where people share your passion?

At Royal Canin, we offer you freedom combined with responsibility and the possibility to make a significant difference in your daily work. Here at Royal Canin, which belongs to Mars, your tomorrow starts today.

A day in the life of a Consumer Care Coordinator

As a Consumer Care Coordinator, you will be a part of the Consumer Care team in Nordics.  You will add the value to the consumer experience with our brand, services and products. You will be a voice of Royal Canin for our clients and consumers while also being the receiver of the insights from them for the knowledge sharing in the team.

Location: Copenhagen, Denmark

Essential duties and responsibilities

As a Consumer Care Coordinator, you will also be responsible for the following tasks:

  • Follow the Mars Consumer Care standard that includes recording consumer contact, acting on the contact, providing opportunity for consumer feedback and reporting consumer data

  • Provide responses to consumers that reflect Royal Canin tone of voice ensuring consumer satisfaction and feedback

  • Address the needs of clients and consumers, respond to their requests, while at the same time build the loyalty with them and represent Royal Canin.

  • Support campaigns and promotions coming from the pillar and Digital MKT

What are we looking for?

We are looking for someone that seeks responsibility, drives for the results and is service-minded. You have a passion for pets. If you are a part of pet community, it will be a plus.

You hold a Bachelor’s degree, preferable Veterinary nurse or similar will be considered as an advantage. If you have previous experience in Consumer Care or Customer Service, it will be a plus. However, it is not required as we will train you at the role. Having a strong ability to understand Royal Canin Brand and its specialized market will be much appreciated.

You speak Swedish and English, as you will use these languages while interacting with our consumers and clients. You have strong understanding of the system database management (CRM) and MS Office.

Do you also think that teamwork is what creates the best results, then this might be your dream job!

Note: This is a temporary assignment due to maternity leave (approx. 12 months).

We offer

With us, you get the best of both worlds - the feeling of being part of a team at a smaller local site while being part of one of the world's largest privately owned businesses. Royal Canin is a fast-paced workplace with a dynamic and informal culture, with clear principles that have guided us to success by long time.

We also believe that you are passionate about animals. Would you like to be in an environment where people share your passion? You will be located at the head office in Copenhagen, and here you get the opportunity to take part in a culture that builds a better world for pets. That's what drives the company and its employees to perform at the top!

Working life here is never just about a single person, a single project, or a single brand. It’s about how you can grab everything that’s within your reach and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. It’s the mix of integrity and ambition that makes Mars and Royal Canin a special place to work, which is yearly recognized as one of the best workplaces in the world by Best Place to Work®.


Apply by uploading your resume and cover letter, in English. Deadline for applying is March 7th 2021. For more information about the role please contact Theresia Donaldsdotter (Consumer Care Manager Nordics) theresia.donaldsdotter@royalcanin.com The starting date is as soon as possible, therefore we very much look forward to your application!

Royal Canin

Royal Canin is part of the Mars family and offers great opportunities for both personal and professional development. Royal Canin offers an exciting and interesting role with nice colleagues in an international organization that invests in its staff. Royal Canin is a leading international company in the industry and the animal feed industry is today one of the fastest growing segments in terms of growth, customer acquisitions and revenues. 

If you want to read more about our fantastic company, our values and what drives us, please read more on our website www.royalcanin.com

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Consumer Care Coordinator (Temp) at Royal Canin

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